NAFD Code of Practice

The National Association of Funeral DirectorsFollowing rigorous assessment of our premises, procedures and paperwork, Adam Greenwood Funeral Services LLP was accepted into membership of the National Association of Funeral Directors.

The NAFD is the United Kingdom’s oldest established funeral profession association. Originally founded in 1905 as the British Undertakers Association, the NAFD has firmly established itself as the accepted ‘voice of the profession.’

The NAFD symbol is held in high regard by its Members, their clients and suppliers. Displayed within business premises and overprinted on corporate stationery, the NAFD symbol has been adopted by its Members as their own ‘Kite Mark’ – a guarantee of professional, high quality care for the bereaved. NAFD is recognised by Her Majesty’s Government and all External Agencies as the Trade Association which represents and sets the standards for Funeral Directors throughout the United Kingdom.

As part of their commitment to making sure that the Funeral Profession has a serious voice in Government, the NAFD founded the All Party Parliamentary Funerals and Bereavement Group at Westminster and the Cross Party Groups for Funerals at the devolved legislatures. NAFD Members’ clients also have the reassurance that every funeral carried out will be in strict adherence to the NAFD Code of Practice.

National Association of Funeral Directors’ Code of Practice Principles

As members of the National Association of Funeral Directors, we agree to comply with the following.

  1. 1. To observe strictly the confidence of every client at all times
  2. 2. To observe at all times the basic rights of clients as consumers
  3. 3. To render good service at all times and make fair charges in respect of services rendered and for merchandise supplied
  4. 4. To ensure that advertising and marketing is always in good taste. No sensational, offensive or misleading advertising or marketing is permitted.
  5. 5. To provide clients with full and fair information about services. To have readily available price lists covering the simple funeral service and itemised charges for all the constituent parts of the Funeral Director’s services and all types of coffins and caskets available.
  6. 6. To display the price lists referred to in (5) above in the public area of our premises
  7. 7. To give a written estimate of the Funeral Director’s charges and disbursements to be paid on a client’s behalf, together with written confirmation of the funeral arrangements in each and every case, as soon as is practicable before the day of the funeral. No contractual agreement will have been entered into until these documents have been accepted by the client.
  8. 8. To provide clients with an itemised account in a form readily comparable with the estimate.
  9. 9. To refrain from soliciting funeral orders, or offering, or giving any reward for recommendation to persons or organisations such as health service establishments, nursing homes or coroners’ offices etc.
  10. 10. To display to the general public the logos of the National Association of Funeral Directors and the Funeral Arbitration Scheme.
  11. 11. To co-operate at all times with trading standards offices, citizens advice bureaux, consumer support groups, and any other organisation representing clients in the resolution of complaints and disputes.
  12. 12. To partake in, and abide by, the decision of the conciliation, independent arbitration and disciplinary committee procedures of the Association in the resolution of any complaints or disputes between client and Funeral Director.
Our Funeral Homes are open Monday to Friday 9.00am to 5.00pm
Herongate Wood is open every day 9.00am to 4.30pm apart from Sundays and Bank Holidays