Privacy Policy

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.

 

2. Responsibilities

 

2.1 Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery are responsible for ensuring that this notice is made available to data subjects prior to Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery collecting/processing their personal data.

2.2 All Employees of Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

 

3. Privacy notice

 

3.1 Who are we?

Adam & Greenwood Funeral Home LLP & sister company Herongate Wood Woodland Cemetery. Head Office is at 19 Greens Farm Lane, Billericay, Essex, CM11 2EZ – Company number OC319709.  ICO Certificate of Registration Number Z3625930.

Adam & Greenwood have 3 funeral homes in Billericay, Chelmsford & Maldon and own the Woodland Burial Cemetery – Herongate Wood. We are independently owned and family run.

We work within the Funeral sector and can arrange: Funerals – both Burials and Cremations, Ashes Burials, Pre-paid Funeral Plans, Pre-booked plots at our Herongate Wood Woodland Cemetery, Monumental Masonry, Memorials, Keepsakes and Green Burials.

We strongly believe in putting the ‘Family First’ by providing guidance and support at a time when it matters most.

The personal data we would like to process on you is:

Personal Data Type: Source
 Name, Address, telephone numbers, email address  Data subject
 Payment details  Data subject
 Specific wishes detailed within funeral plans or pre-booked plots at Herongate Wood  Data subject

 

The personal data we collect will be used for the following purposes:

  • For the fulfilment of your funeral arrangements
  • For payment of the funeral, pre-paid plan or pre-booked plot.
  • Invoicing re funeral products & services purchased
  • Renewals of Tree, Bench & Wall plaques at our Herongate Wood Cemetery if applicable.

Our legal basis for processing for the personal data:

  • Fulfilment of a contract, service or product requested.

 

Any legitimate interests pursued by us, or third parties we use, are as follows:

  • We may pass information to 3rd parties associated with the Funeral Arrangements to fulfil the requests you have made. These may be Officiants, Florists, Crematoriums, Churches, Organists, Printers (re orders of service), etc. This will only be done if it is necessary to complete aspects of the funeral or products you have specifically requested.

 

The special categories of personal data concerned are:

  • Religious Beliefs

 

3.2 Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery to process the types of personal data detailed above, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

 

3.3 Disclosure

Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

  • A local crematorium for the purpose of organising cremation of the deceased
  • A local cemetery for the purpose of organising burial of the deceased
  • A nominated Officiant for the purpose of arranging details of the funeral service
  • A local musician for the purpose of liaising with you for your musical choices for the funeral service
  • A local florist for the purpose of arranging your choice of floral tributes.
  • Online Donations via ‘Love to Donate’ to process donations made & to communicate to yourself with collection totals once the campaign is finalized.
  • Charity/s selected by yourself so they are able to send acknowledgements of money received.
  • A local printer for the purpose of liaising with you for Orders of Service requirements.

 

3.4 Retention Period

Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery will process personal data for as long as is necessary to allow us to fulfil and complete your funeral arrangements, services & products requested. We will store the personal data for an appropriate period of time to use as a reference point regarding any questions that may be raised in relation to funerals, products or services previously purchased or arranged.

 

3.5 Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

3.6 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery

The details for each of these contacts are:

 

 
Supervisory authority contact details
Contact Name: Information Commissioner’s Office Mr Lorri Turner
Address line 1: Wycliffe House Adam & Greenwood Funeral Home LLP
Address line 2: Water Lane 19 Green Farm Lane
Address line 3: Wilmslow Billericay
Address line 4: Cheshire Essex
Address line 5: SK9 5AF CM11 2EZ
Email: https://ico.org.uk/global/contact-us/email/ [email protected]
Telephone: 0303 123 1113 01277 633085

 

3.7 Privacy Statement
Read more about how and why we use your data on our website:
www.afuneral.co.uk  or www.green-burial.co.uk

 

Online Privacy Statement

 

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery, will collect and use your personal data for provision of services, cookies, complaints etc.

Why does Adam & Greenwood Funeral Home LLP &/or sister company Herongate Woodland Cemetery need to collect and store personal data?

In order for us to provide you (the funeral arrangements you have requested, the pre-paid-funeral you have taken out, the pre-booked plots you have purchased at Herongate Wood and any memorial/keepsake products you have purchased) we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Adam & Greenwood Funeral Home LLP and/or our sister company Herongate Wood Woodland Cemetery would contact you for separate consent.


Will Adam & Greenwood Funeral Home LLP &/or sister company Herongate Woodland Cemetery share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Adam & Greenwood Funeral Home LLP &/or our sister company Herongate Wood Woodland Cemetery in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery. When they no longer need your data to fulfil this service, they will dispose of the details in line with Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery use the personal data it collects about me?

Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery are required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

 

Under what circumstances will Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery contact me?

Our aim is not to be intrusive and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

 

Can I find out the personal data that the Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery holds about me?

Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery at your request, can confirm what information we hold about you and how it is processed. If Adam & Greenwood Funeral Home LLP &/or our sister company Herongate Wood Woodland Cemetery does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Adam & Greenwood Funeral Home LLP &/or sister company Herongate Wood Woodland Cemetery or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 

Our Funeral Homes are open Monday to Friday 9.00am to 5.00pm
Herongate Wood is open every day 9.00am to 4.30pm apart from Sundays and Bank Holidays